Getting started with Casino days casino is straightforward once you know the steps — this guide walks you through each one. From account creation to claiming your first bonus and playing on mobile, every detail is covered below.

Getting Ready

Before you begin, gather what you need and check these essentials:

  • Valid email address and a phone number for verification.
  • A government-issued photo ID (passport, driver’s license, or national ID card) – the platform requires KYC (Know Your Customer) before any withdrawal.
  • A payment method you intend to use. Popular options include Visa, Mastercard, Skrill, Neteller, and bank transfers.
  • Stable internet connection – modern browsers on desktop or mobile work fine.
  • Read the terms and conditions, especially the bonus wagering requirements and withdrawal limits.

Step-by-Step Sign-Up

  1. Visit the casino’s website and click the “Sign Up” or “Register” button, usually in the top-right corner.
  2. Fill in the registration form: full name, date of birth, email, phone number, and create a strong password. Use a mix of uppercase, lowercase, numbers, and symbols.
  3. Select your country and preferred currency from the dropdown menus.
  4. Agree to the casino’s terms and privacy policy. Tick the optional boxes for marketing emails only if you want them.
  5. Submit the form. You will receive a confirmation email – click the link inside to verify your account.
  6. Log in for the first time and go to “My Account” or “Profile” to complete your personal details. Upload your ID documents for verification to speed up future withdrawals.
  7. Make your first deposit using a method from the cashier. Choose your bonus (if any) before confirming the transaction.

How Bonuses Work

Bonuses at this casino typically come in the form of a deposit match plus free spins. Understanding the wagering requirements is key to turning bonus funds into withdrawable cash.

Important: Always check the wagering contribution of different games slots usually contribute 100%, while table games may contribute only 10–20%.

Worked example: You claim a 100% welcome bonus up to €200. You deposit €100 and receive an additional €100 in bonus money. The bonus comes with a 30x wagering requirement on the bonus amount.

Formula: Wagering requirement = Bonus amount × Wagering multiplier = €100 × 30 = €3,000.

You must place bets totaling €3,000 (on eligible games) before the bonus balance converts to real money. If you win while playing with the bonus, those winnings are added to your real balance only after the wagering is met.

For a visual walkthrough of the bonus claim process and wagering tracker, watch this short video:

Playing on Mobile

The casino offers a fully mobile-optimized website that works on any smartphone or tablet. There is no dedicated app in the Google Play or Apple App Store – instead, you access the site directly from your browser. For a faster experience, add the page to your home screen as a progressive web app (PWA).

Mobile features include touch-friendly menus, responsive slot games, and the full range of deposit and withdrawal options. Live dealer games also stream smoothly on 4G and Wi-Fi connections.

Need to Know

What documents are needed for verification?

You will need a clear copy of a valid government-issued ID (passport, driver’s license, or national ID), a proof of address (utility bill or bank statement dated within the last three months), and sometimes a photo of the payment method used (last four digits visible).

How long do withdrawals usually take?

E-wallet withdrawals are processed within 24 hours, while bank transfers and card withdrawals take 3–5 business days. Verification delays can extend this, so complete your KYC early.

Are winnings from this casino taxable?

This casino operates under a Curacao license. Winnings may be subject to local income tax depending on your country of residence. It is your responsibility to report and pay any applicable taxes.

Can I set deposit limits?

Yes, responsible gambling tools include daily, weekly, and monthly deposit limits, as well as session time reminders and self-exclusion options. You can set or adjust these in your account settings.

Extra Tips – Handling a Delayed Withdrawal

If your withdrawal takes longer than the expected processing time, follow these steps:

  • Check your account’s “Transaction History” for any pending status or notes.
  • Verify that all KYC documents have been approved – if not, upload any missing items.
  • Contact customer support via live chat (available 24/7) or email (support@thecasino.com). Provide your player ID and the withdrawal reference number.
  • If no response within 48 hours, escalate to the casino’s complaints department or an independent dispute body like ThePogg.

Note: Maximum withdrawal limits typically apply per transaction (e.g., €10,000 per week for high rollers). Plan large cashouts accordingly.

Contact Method Availability Typical Response Time
Live Chat 24/7 Under 5 minutes
Email 24/7 Up to 12 hours
Phone Mon–Fri 09:00–18:00 CET Instant during hours

Remember to stay calm and keep records of all communication. Most withdrawal delays are resolved within a few business days once the support team reviews your case.

By following this guide, you can navigate the sign-up process, make the most of bonuses, and manage any issues that arise. Enjoy your time at the tables and slots responsibly.