Whether you are a first-time visitor or returning to Leovegas, this guide covers the essential features you need to know.
What You Need First
- A valid email address
- A strong password
- Proof of identity for KYC
- Accepted payment method (card, e-wallet, bank transfer)
- Stable internet connection
- Age over 18 or legal gambling age
Registration
- Go to the Leovegas homepage and click “Sign Up”.
- Fill in your email, create a password, and select currency.
- Provide personal details: name, date of birth, address.
- Verify your email via the link sent to you.
- Complete KYC by uploading ID and proof of address.
- Make your first deposit to claim the welcome offer.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a €100 bonus with a 35x wagering requirement means you must bet €3,500 total. The formula is: bonus amount × wagering multiplier = total wagering. If you receive a 100% bonus up to €200 and deposit €200, you get €200 bonus. Wagering at 35x gives 200 × 35 = €7,000. Different games contribute differently: slots often 100%, table games 10-20%. So if you play blackjack (20% contribution), you'd need to bet €7,000 / 0.2 = €35,000 in blackjack bets to meet the requirement.
This video explains more.
Security
The platform uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for account security. All transactions are processed through secure payment gateways. The casino holds a license from the Malta Gaming Authority, ensuring fair play. Always ensure your password is unique and never share it. Important: Enable 2FA in your account settings for added security.
Financial Operations
Deposits are instant; withdrawals depend on the method. E-wallets like Skrill and Neteller process within 24 hours. Bank transfers may take 3-5 business days. The table below shows typical processing times.
| Payment Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Visa/Mastercard | Instant | 1-3 business days |
| Skrill | Instant | Up to 24 hours |
| Neteller | Instant | Up to 24 hours |
| Bank Transfer | 1-3 days | 3-5 business days |
Note that winnings from a Curacao-licensed casino may be subject to local income tax. Always check your country's tax laws.
Pro Tips
If your withdrawal is delayed, first check if all documents are approved for KYC. Contact support via live chat (available 24/7) for status. If no response in 48 hours, escalate by email. Typically, withdrawals are processed within 24-72 hours. If delayed beyond that, file a complaint with the MGA or eCOGRA.
Troubleshooting
- Cannot log in: Check caps lock, reset password via “Forgot Password”.
- Deposit not showing: Wait 15 minutes, if not, contact support.
- Game not loading: Clear cache, update browser, or try another device.
- Withdrawal pending too long: Verify KYC status, contact support.
- Bonus not credited: Check terms, ensure deposit meets minimum.
Common Questions
How do I reset my password?
Click “Forgot Password” on the login page and follow the email instructions.
What is the minimum deposit?
The minimum deposit is typically €10, varying by payment method.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers and also offers a progressive web app.
How long does KYC take?
KYC verification usually takes up to 48 hours after submitting documents.
What games contribute to wagering?
Slots contribute 100%, table games and live casino contribute 10-20%. Check the bonus terms.
Is there a loyalty program?
Yes, you earn points on bets and can level up for better rewards.
How do I self-exclude?
Contact support or use the responsible gambling tools in your account settings.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly limits in the responsible gambling section.
What currencies are accepted?
Several currencies including EUR, USD, GBP, and more.